Now your facilities team can automate workflows between Envoy and your building systems with braXos. braXos makes it easy to connect Envoy to access control, elevator, HVAC, lighting, and other building systems, so you can build custom integrations that streamline the sign-in experience for visitors.
braXos customers can get started by logging into their braXos account or contacting their braXos rep.
Available on all plans. Learn more.
Now you can let employees know when their visitors arrive via CXApp. With the Envoy + CXApp integration, your employees will receive a push notification in the CXApp every time a visitor arrives to see them. These convenient alerts save your reception team time and reach your employees where they are, so they’re kept in the loop.
To start sending host notifications in the CXApp, head to the integrations page to install the app.
Available on Premium and Enterprise plans. Learn more.
Say hello to new tools and dashboards that empower your workplace team to stay organized and informed as you manage multiple offices. Here’s a quick look at what’s new:
Organize your locations with groups
Global Admin can now create groups to manage a collection of locations at once. Quickly access the information you need by filtering your visitor log and analytics by group.
Available on Premium and Enterprise plans.
Make smarter decisions with global analytics
Global Admin can now see analytics for all their locations in one view. Easily spot trends from one location to the next, so you can make data-driven decisions about security and workplace operations.
Available on Premium and Enterprise plans.
Empower your team with a holistic view of their locations’ visitors
Now your Location Admin can see at a glance who’s visiting across all the locations they manage, so they can stay informed of who’s visiting when and why while keeping their other work moving forward.
Available on all paid plans.
Learn more about the updates and how they can help your team manage multiple offices.
Now you can use Envoy and Microsoft Teams together to put packages in their place and create a great experience for guests awaiting their hosts.
In addition to notifying hosts when their visitors arrive, now you can save time and hassle by automatically notifying employees when their packages arrive in Teams. Package owners can mark their delivery as “picked up” from within Teams, so you know it reached them safely.
Employees who are hosting visitors can now also use the Microsoft Teams integration to give you a heads up of their status, like if they’re on the way or running later to greet their guests. That way, you can set expectations with their guest and make sure they’re taken care of.
If you use Deliveries and already have Teams installed, your team will automatically start receiving delivery notifications. If you don’t have Teams installed, head to the integrations page to get started.
Available on all paid plans. Learn more.
Now you can also use Envoy with Microsoft Flow. With Flow, you can automate workflows involving other Microsoft tools that are triggered when certain activities take place in Envoy. For instance, you could automatically create an invite in Envoy when you add the name of a visitor to a Microsoft Excel Online spreadsheet.
Available on all paid plans. Learn more.
Connect Envoy to your internal systems and create custom workflows using webhooks. Now you can set up workflows to trigger when any of the following activities take place in Envoy:
• When a visitor signs in or signs out
• A visitor matches to your block list or is denied entry after matching
• An invite is created, updated, or removed
• An invite email is sent
Here are just a few ways you can use webhooks to streamline your work or enhance the experience for visitors:
• Send a text message to visitors who sign out to ask them how their visit went
• When a visitor signs in, show their name and how long they’ve been waiting on a TV screen in your lobby
• When an invite is created, automatically add the event to your digital calendar
Learn more about creating custom integrations with webhooks in the help center.
Making sure that visitors only have access to the necessary areas of your office is critical to security. However, assigning each visitor the right credentials and an access card creates more work for your already-busy front desk team.
Now you can use Envoy with Brivo OnAir to automatically assign access credentials to visitors and revoke them when they sign out. When a visitor signs in with Envoy, Brivo OnAir instantly creates a user record and assigns them the proper access groups based on their purpose of visit.
This benefits you and your visitors in a few ways:
• Streamlines the sign-in process for your guests, who no longer need to wait for your team to create their Brivo record and assign access groups.
• Ensures all guests are logged in your system, so you’re audit-ready
• Frees up your front desk team to focus on other more important tasks
To get started, head to the integrations page, find Brivo, and click "Install."
Available on Enterprise plans. Learn more.
Everyone with access to the Deliveries dashboard can now search for packages by partial (one character or more) or full tracking numbers. This helps you to accurately and efficiently identify the status of packages that have been scanned in.
Available on all Deliveries plans. Learn more on our help center.
Now you can welcome visitors in Hebrew and Arabic on the Visitors kiosk. Make guests feel comfortable completing each step of your sign-in by giving them the option to select Arabic, Hebrew, or any of the 20 languages Envoy supports.
• Make a great first impression by giving visitors the option to select their language of choice.
• Help guests feel confident completing each step of your sign-in flow.
• Speak to guests in their language from the first screen of your sign-in to the emails they receive following their visit.
To support these languages on the kiosk, or set them as your default language, follow the steps in this article.
Available on all plans.
We’ve created a distinct role for a Deliveries Admin with different permission sets. You can now separate Admins based on their responsibilities and make sure that only the right people have access to the right information. This is especially useful for companies that have different employees managing their delivery rooms and front desks.
A Global Admin or Location Admin can assign the “Deliveries Admin” role to other users. To assign a user to the “Deliveries Admin” role, head over to the Admin Roles page on your dashboard, select the “Deliveries Admin” role, and invite the user.
Available on all plans. Learn More.
Our new DocuSign integration lets you instantly email your visitors any documents in need of their signature via DocuSign. This is a great option for companies who need to countersign their visitors’ signed documents and store all of their signed documents in DocuSign.
Similar to Envoy’s legal document signing feature, the DocuSign integration lets you collect signatures from visitors ahead of time, so they’re ready for their visit upon arrival. Because everything is captured in DocuSign, there’s also no need to keep track of or store signed paperwork.
To get started, head to the integrations page, find DocuSign, and click “Install.”
Available on Premium and Enterprise plans. Learn more.
Envoy changelog